WhatsApp CRM comparison
Tenashi vs 360dialog
Choosing between Tenashi and 360dialog? 360dialog is an official WhatsApp Business Solution Provider (BSP) offering API access and number hosting. 360dialog is a BSP that registers and hosts WhatsApp Business API numbers — it is the access layer that software vendors and enterprise teams use to connect to WhatsApp's official API. It is not a shared inbox or CRM product; you get the API connection, and you build or buy the product layer separately. Tenashi sits at the product layer: a complete shared inbox with CRM, pipeline and tickets on your existing number, without going through BSP provisioning at all. This page breaks down where each one fits so you can pick with confidence.
Try Tenashi free| Feature | Tenashi | 360dialog |
|---|---|---|
| Link your existing number (no API/BSP approval) | ✓ | — |
| Ready-to-use shared inbox (no coding or integration) | ✓ | — |
| Built-in CRM + sales pipeline | ✓ | — |
| Support tickets with SLA | ✓ | — |
| Official WhatsApp API number hosting / BSP contracts | — | ✓ |
Why teams compare Tenashi with 360dialog
360dialog is an official WhatsApp Business Solution Provider (BSP) offering API access and number hosting, and it's a reasonable choice for ISVs, agencies and enterprise teams that need an official WhatsApp number hosting contract and raw API access to power their own downstream software. Teams look at Tenashi when they want to run WhatsApp sales and support from one shared inbox without a heavy setup.
The biggest practical difference: with Tenashi you link your existing WhatsApp number as a device and your whole team is working the same conversations within minutes — no waiting on official-API approval before you can reply.
Where Tenashi stands out
Tenashi is a complete, ready-to-use product — not an API connection you wire into other tools. Your sales and support team can start having conversations the same day.
No BSP contract, number registration or API provisioning required. Link your existing WhatsApp number as a linked device and your whole team is in the shared inbox within minutes.
CRM, pipeline, tickets and catalog are all included — 360dialog provides none of these; they sit purely in the infrastructure layer.
Who 360dialog is best for
To be fair to 360dialog: it's a solid fit for ISVs, agencies and enterprise teams that need an official WhatsApp number hosting contract and raw API access to power their own downstream software. If that's squarely your need, it's worth a look.
If instead you want one product where the shared inbox, CRM, sales pipeline and support tickets live together — and you'd rather start today on the number you already use — that's the gap Tenashi is built to fill.
Getting started with Tenashi
Create a free Tenashi workspace, link your existing WhatsApp number, and invite your team. Incoming chats land in a shared inbox you can assign, note and resolve together.
From there, every conversation can become a tracked deal in the pipeline or a support ticket with an SLA, so nothing slips between sales and support.
FAQs
- Is Tenashi a 360dialog alternative?
- They operate at different layers. 360dialog is BSP infrastructure — it registers and hosts official WhatsApp API numbers for software vendors and enterprises. Tenashi is a finished sales and support product that connects as a linked device. If your goal is a working WhatsApp inbox with CRM and tickets for your team, Tenashi is the direct solution. If you need to provision official WhatsApp API numbers for a software product you're building, 360dialog is the infrastructure provider.
- Can I use 360dialog and Tenashi together?
- No — 360dialog is for connecting the official API to your own app; Tenashi connects as a linked device and is itself the inbox application. They serve different layers and are not complementary in the same deployment.