Help centre
How to use Tenashi
Everything from linking your first number to working a busy shared inbox. If you can’t find what you need, email us — a person reads it.
Getting started
Connect a number, bring your chats in, and get your team on board.
- Connecting your WhatsApp numberLink a real WhatsApp number to Tenashi by scanning a QR code, the same way WhatsApp Web works.
- Importing your chat historyWhat history comes across when you link a number, why the amount varies, and how to pull in more.
- Inviting your teamAdd colleagues to your workspace, and control what each of them can see and do.
The inbox
Reading, replying and sharing conversations without tripping over each other.
- Working the shared inboxFilters, search, assignment and unread — how a team gets through a busy day without treading on each other.
- Replying to messagesCanned replies, attachments, catalog items, quoting, reactions and private replies in groups.
- Group chatsWorking group conversations in a shared inbox, and managing groups from Tenashi.
Organising work
Contacts, deals, tickets and follow-ups, attached to the chats they came from.
- Contacts and custom fieldsThe people behind the conversations, the details you keep on them, and how to record what matters to your business.
- Deals and the pipelineTracking sales conversations through stages, attached to the chat they came from.
- Tickets and SLAsRunning support from WhatsApp: tickets attached to conversations, with response targets that actually alert someone.
- Follow-ups and remindersSet a reminder on a conversation so a thread that needs chasing doesn't quietly disappear.
Automation and reach
Automatic replies, broadcasts, and the knowledge your workspace answers from.
- AutomationsAutomatic replies and actions that fire on incoming messages — without making your number look like a robot.
- BroadcastsSending a message to many contacts at once, and doing it without getting your number banned.
- Knowledge base and AI repliesTeach your workspace the answers it should give, and let it draft replies from them.
Team and account
Permissions, plans, and how your workspace is set up.
- Roles and permissionsWho can do what in your workspace, and how to restrict someone to particular conversations.
- Plans and billingWhat each plan includes, how the trial works, and where to manage your subscription.
- Workspace settingsSales or support mode, labels, stages, notifications and the rest of your workspace setup.
When something's wrong
Numbers, media and delivery — what the states mean and what to do.
- My number won't connectWhat each connection state means, and what to do when a number is stuck, offline or refusing to link.
- An image or video says "unavailable"What each media message means, which cases are recoverable, and what to do.
- Messages aren't sendingTicks, queued messages, blocked sends and what each one is telling you.
- Keeping your number safeHow WhatsApp bans numbers, what Tenashi does about it, and the habits that keep yours working.