Plans and billing
What each plan includes, how the trial works, and where to manage your subscription.
What each plan includes
| Starter | Growth | Scale | |
|---|---|---|---|
| WhatsApp numbers | 1 | 3 | 99 |
| Agents | 2 | 10 | 99 |
| Broadcasts | — | Yes | Yes |
| AI replies | — | Yes | Yes |
Everything else — the shared inbox, contacts, deals or tickets, follow-ups, automations, canned replies, notes, labels — is on every plan. The limits are about scale and the two heavier features, not about withholding the basics.
The trial
New workspaces get a trial of Growth, so broadcasts and AI work while you're evaluating. A banner shows how long is left.
When it ends, the workspace moves to Starter limits. Nothing is deleted — your conversations, contacts and records stay exactly as they are. You'll be asked to upgrade to use the paid features again.
Hitting a limit
Limits are enforced when you try to exceed them, with a message saying what happened. Reaching your number or agent limit doesn't break anything already set up; it stops you adding another.
Managing your subscription
Settings → Billing, if you have the billing permission. Upgrades apply immediately.
If a payment fails you keep access until the end of the period you've paid for, rather than being cut off the moment a card expires.
Cancelling
Cancel from billing. You keep access until the end of the current period, then move to Starter limits — you're not locked out, and your data stays put.
Still stuck? Email support and tell us what you were trying to do.