A shared inbox with groups, a real CRM, a support desk with SLAs, automations, broadcasts, ban protection, AI and analytics — grouped by what they do for your team. Here’s the whole platform.
Every chat and every lead lands in one shared workspace — nothing left in a personal phone, nothing slipping through.
Direct chats and WhatsApp groups, side by side, in a single live team view.
Create groups, add or remove members, and promote or demote admins — right from Tenashi.
Meta lead ads, website forms and CSV imports all become tracked contacts automatically.
A profile for every person, with custom fields, labels and notes — tied to the conversation.
Move deals across the stages of your sales process and watch the pipeline fill.
Schedule a reminder and work them from a dedicated follow-ups view.
Per-contact and per-deal timelines keep every message and change — even after staff leave.
Own a chat, hand it off, and reply together — with everything your team needs to answer in seconds.
Take a conversation, hand it to a teammate, and route the queue across the team.
Leave a private note or loop in a colleague without the customer ever seeing it.
Insert your best answer in two keystrokes, every time.
Search inside a conversation, or jump anywhere from the ⌘K command palette.
New messages, typing and read status land live — no refresh.
Send and receive images, video, voice notes, documents, stickers, contacts, location and polls.
Fix a sent message, delete it for everyone, or forward it to another chat.
Focus the inbox on one connected number, or work them all at once.
Queue a reply in any conversation to go out at exactly the time you pick.
Turn a great answer into a reusable KB entry without leaving the thread.
Turn support chats into accountable tickets with deadlines, ratings and answers grounded in your own docs.
Open, in-progress, waiting and resolved — a clear board of every issue.
Sort by urgency so the team always works the right thing first.
Set a resolution deadline for each priority, measured in hours, that the team is held to.
Get notified the moment a ticket blows its SLA, and override the deadline on any single ticket.
Own a ticket or hand it to the right agent, with a full change history on every one.
A grounded source of truth that keeps the team — and the AI — on-message.
Drop in a PDF or image and Tenashi extracts the text straight into a KB entry.
Let the routine run itself — replies, routing, reminders and reach — so the team only handles what matters.
Match inbound keywords and fire the right canned answer instantly.
Respond automatically the moment you’re outside business hours.
Route and label incoming chats by rule, with zero manual triage.
Open a ticket for every new conversation, or spin off a follow-up task when a rule matches.
OCR incoming images and act on the text — receipts, screenshots and more.
Reach many at once through opt-in, paced sends built for conversations, not spam.
Broadcasts drip through a human-paced queue instead of one risky blast, with live sent and failed counts.
Your number is the asset. Tenashi paces every send like a human and steps in before a risky one ever ships.
Jittered gaps and a typing indicator before each send make traffic look like a real person.
Daily volume grows with each number’s age, so it never spikes like a bot.
A per-number lock and daily caps keep every number’s traffic human-shaped.
Duplicate-blast and burst patterns are paused and flagged before they reach WhatsApp.
Every paused or flagged send is recorded in your workspace for review.
Run several connected numbers, all in the same inbox.
Know how the team is doing, keep an audit trail on every surface, and run the workspace your way.
A live snapshot of volume, conversations and activity.
Open conversations per agent, plus everything still unassigned.
Resolved-per-agent rankings to surface and celebrate the team’s best.
Average first-response and resolution times across every conversation.
Assignments, edits and sends tracked across chats, tickets, deals, contacts, KB, catalog and broadcasts.
Owner, admin and member roles with granular permission controls.
Scope an agent to only the labelled conversations they should ever see.
Localize prices, timestamps and away-hours to your workspace.
Keep products, prices and details in one place and send an item straight into a chat.
Push activity to Slack, any custom webhook, or connectors for HubSpot, Pipedrive, Zoho, Zendesk, Freshdesk and Intercom.
AI drafts, summarizes, reads and translates — wired into the same inbox and knowledge base. Included on Growth & Scale.
Draft the next reply, grounded in the thread and your knowledge base.
Condense a busy group thread into a few action-oriented bullets.
Read text out of incoming images to power triggers, KB import and replies.
Translate any inbound message so you can answer in the customer’s language.
Free 3-day trial, no card. Link your number and run your first conversation in minutes.