Terms of Service
These Terms of Service (the “Terms”) form a legally binding agreement between you and Tenashi (“Tenashi,” “we,” “us,” or “our”) and govern your access to and use of the Tenashi website, applications, and services (together, the “Service”). By creating an account, connecting a WhatsApp number, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organisation, you represent that you have the authority to bind that entity, and “you” refers to that entity. If you do not agree to these Terms, you must not access or use the Service.
Please read these Terms carefully, together with our Privacy Policy, which is incorporated here by reference and describes how we collect and handle information.
1. The service
Tenashi is a WhatsApp workspace for teams. It provides a shared inbox, a lightweight CRM, and a support desk so that multiple members of your team can collaborate on WhatsApp conversations from a single place. To do this, the Service automates a personal WhatsApp session on your behalf using the whatsapp-web.js library, connecting to WhatsApp much as the WhatsApp Web browser client would.
You may connect only WhatsApp numbers that you own or are otherwise authorised to use and operate. By connecting a number, you represent and warrant that you have all necessary rights, consents, and authority to link that number to Tenashi and to send and receive messages through it. We may add, change, or discontinue features of the Service from time to time.
2. Eligibility & accounts
To use the Service you must be at least the age of majority in your jurisdiction and capable of forming a binding contract. When you register, you agree to provide accurate, current, and complete information and to keep it up to date.
- You are responsible for safeguarding your account credentials and for any activity that occurs under your account. Notify us promptly at hello@usetenashi.com if you suspect any unauthorised access or use.
- A Tenashi workspace may include multiple members whom you invite. You are responsible for the acts and omissions of everyone you grant access to your workspace, for ensuring their use complies with these Terms, and for managing their permissions appropriately.
- You are responsible for maintaining the confidentiality of any WhatsApp session associated with a connected number.
3. Acceptable use
You agree to use the Service only for lawful purposes and in compliance with these Terms, all applicable laws and regulations, and WhatsApp’s own terms and policies. In particular, you agree that you will not:
- Message any person or contact you are not permitted to contact, or send messages to recipients who have not consented to receive them where consent is required.
- Send spam, bulk unsolicited messages, or engage in any broadcasting without first obtaining the recipients’ consent as required by law and by WhatsApp’s policies.
- Transmit content that is unlawful, fraudulent, defamatory, harassing, abusive, obscene, infringing, or otherwise objectionable, or that promotes illegal activity.
- Use the Service to distribute malware, phishing links, or other harmful code, or to interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure.
- Attempt to gain unauthorised access to any part of the Service, reverse engineer it (except to the extent this restriction is prohibited by applicable law), or resell, sublicense, or otherwise commercialise the Service without our written permission.
- Use the Service in any way that could cause a connected number to be rate-limited, restricted, or banned by WhatsApp, or that violates the rights of any third party.
You are solely responsible for the messages you send and the content you upload through the Service, and for ensuring you have a lawful basis to contact each recipient.
4. WhatsApp dependency & no affiliation
Tenashi is an independent product. It is not affiliated with, sponsored by, endorsed by, or otherwise associated with WhatsApp LLC, Meta Platforms, Inc., or any of their affiliates. “WhatsApp” and related marks are the property of their respective owners.
The Service works by automating a personal WhatsApp session on your behalf. Your use of WhatsApp through Tenashi remains subject to WhatsApp’s own terms of service and policies, and it is your responsibility to comply with them. Because WhatsApp is a third-party service that we do not own or control:
- WhatsApp may rate-limit, restrict, suspend, or permanently ban any number connected to Tenashi, at its sole discretion and often without notice.
- WhatsApp may change, deprecate, or break the interfaces and behaviour that Tenashi relies on at any time, which may degrade or interrupt the Service temporarily or permanently.
- We cannot guarantee that any particular number will remain connected or that messages will be delivered.
You acknowledge and accept these risks. To the fullest extent permitted by law, we are not responsible or liable for any action taken by WhatsApp or Meta, including any restriction, suspension, loss of access, or ban affecting a connected number or the data associated with it.
5. Plans, trials & billing
Some features of the Service are offered on paid subscription plans. We may also offer a free trial. The specifics of each plan — including features, usage limits, and price — are described at the point of sign-up or purchase.
- Free trials. If you start a free trial, you may use the applicable features for the stated trial period. Unless you cancel before the trial ends, or unless we state otherwise, continued use of paid features after the trial requires a paid subscription.
- Subscriptions and payment. Paid plans are billed in advance on a recurring basis (for example, monthly or annually) according to the plan you select. Payments are processed by our third-party payment provider, and you authorise us and that provider to charge your chosen payment method for all applicable fees.
- Renewals. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time; cancellation takes effect at the end of the current billing period.
- Refunds. Except where required by applicable law, fees are non-refundable and payments are not prorated for partial billing periods.
- Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes, other than taxes based on our net income.
- Price changes. We may change our prices from time to time. We will give you reasonable advance notice of any price change, which will take effect at your next renewal.
6. Intellectual property
The Service, including its software, design, text, graphics, logos, and all related intellectual property, is owned by Tenashi or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription.
As between you and us, you retain all rights in the content, messages, contacts, and other data you submit to or generate through the Service (“Customer Data”). We claim no ownership of your Customer Data. You may not use our name, logo, or brand without our prior written consent, and we may not use yours except as needed to provide the Service or as otherwise permitted by these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use it to improve the Service.
7. Customer data
You grant us a worldwide, non-exclusive licence to host, store, process, transmit, display, and otherwise use your Customer Data solely as necessary to provide, maintain, secure, and improve the Service, to prevent or address technical or security issues, and as otherwise instructed by you or permitted by these Terms. You are responsible for the accuracy, quality, and legality of your Customer Data and for obtaining any consents needed for us to process it on your behalf. Our collection and use of personal information is described in our Privacy Policy.
8. Availability
We aim to provide a reliable, highly available Service, but we do not warrant or guarantee that the Service will be uninterrupted, timely, secure, or error-free. Access may be affected by factors outside our control, including the behaviour of WhatsApp and other third-party services, connectivity issues, and events of force majeure. From time to time we may need to perform scheduled or emergency maintenance, and we may suspend the Service during those periods. Where practical, we will try to give advance notice of planned maintenance that we expect to cause significant disruption.
9. Suspension & termination
You may stop using the Service and terminate your account at any time. We may suspend or terminate your access to all or part of the Service:
- if you materially breach these Terms and, where the breach is capable of cure, fail to cure it within a reasonable period after notice;
- if your use poses a security, legal, or platform-safety risk to Tenashi, its users, or third parties, including risks that could affect WhatsApp connectivity for other users;
- if required to do so by law or by a third party on whom the Service depends; or
- for prolonged non-payment of fees.
Where reasonable and lawful, we will try to give you notice before suspending or terminating your account. Upon termination, your right to use the Service ceases immediately. We may delete your Customer Data after a reasonable period following termination, so you should export any data you wish to keep beforehand. Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.
10. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no warranty that the Service will meet your requirements, that messages will be delivered, that any connected number will remain in good standing with WhatsApp, or that any defects will be corrected. Any material obtained through the Service is accessed at your own discretion and risk.
11. Limitation of liability
To the fullest extent permitted by law, in no event will Tenashi or its officers, directors, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Without limiting the foregoing, we are not liable for any losses arising from WhatsApp’s or Meta’s acts or omissions, including the rate-limiting, restriction, suspension, or banning of any connected number, or from any interruption or discontinuation of WhatsApp access.
To the fullest extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of the amounts you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred (100) units of the currency in which you were billed. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless Tenashi and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your Customer Data or the messages you send; (c) your violation of these Terms or of any applicable law or third-party right, including WhatsApp’s terms; or (d) your failure to obtain any consent required to contact a recipient. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.
13. Governing law & disputes
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of [Jurisdiction], without regard to its conflict-of-laws principles. You and Tenashi agree that the courts located in [Jurisdiction] will have exclusive jurisdiction to resolve any dispute, and you consent to their personal jurisdiction, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Before filing a claim, you agree to contact us to attempt to resolve the dispute informally.
14. Changes to these terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated Terms on this page and revising the “Last updated” date above, or by contacting you directly. Changes take effect when posted unless stated otherwise. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.
15. Contact
If you have any questions about these Terms, please contact us at hello@usetenashi.com.