Replying to messages

Replies go out from the connected number the conversation belongs to. To the person receiving them, they're ordinary WhatsApp messages — there's no branding, no "sent via" footer, nothing that marks them as coming from a tool.

Canned replies

Type / in the composer to open your saved replies, then keep typing to narrow the list. Good for the answers you give twenty times a week — opening hours, delivery timelines, payment details.

Manage the list in Settings → Canned replies.

Attachments and media

Attach images, video, documents and audio with the paperclip. Captions are supported on media.

Sending a catalog item

If you've set up a Catalog, you can pull a product straight into a reply with its details, rather than retyping the price every time.

Quoting a message

Reply to a specific message to quote it, exactly as WhatsApp does. The quote is threaded on the recipient's side too, which matters in a busy group where several things are being discussed at once.

Reactions

React to a message with an emoji. Reactions sync both ways — you see reactions people send you, and they see yours.

Notes vs replies

The composer has two modes:

• Reply sends a WhatsApp message to the contact.
• Note records something internal. Notes are never sent. They're visible only to your team.

Use notes for context that shouldn't reach the customer: "spoke to them on the phone, they want the 40-unit quote", "careful, previous order arrived damaged".

You can @mention a colleague in a note and they'll be notified.

Private replies in groups

In a group chat, Reply privately starts a direct conversation with one participant, carrying the quoted message across. Useful for taking something sensitive out of a group without losing the thread.

Scheduling a message

Send later schedules a message for a chosen time. Scheduled messages are listed on the conversation and can be cancelled before they go.

When a send fails

If the number isn't connected, the send is refused straight away and tells you so, rather than silently queueing. See My number won't connect.

If a message looks risky for your number's safety, Tenashi may warn you or block it before it goes. That's explained in Keeping your number safe.