WhatsApp CRM comparison
Tenashi vs Infobip
Choosing between Tenashi and Infobip? Infobip is a global enterprise communications platform and WhatsApp Business Solution Provider. Infobip is a large-scale CPaaS (Communications Platform as a Service) provider and official WhatsApp BSP, serving enterprises that need SMS, voice, email and WhatsApp at telco-grade volume with data residency and SLA guarantees. It is infrastructure and professional-services territory, not a plug-in inbox tool. Tenashi is a focused, affordable shared inbox that any SMB team can adopt on their existing WhatsApp number in minutes — no enterprise contract or BSP setup required. This page breaks down where each one fits so you can pick with confidence.
Try Tenashi free| Feature | Tenashi | Infobip |
|---|---|---|
| Link your existing number (no BSP contract) | ✓ | — |
| Ready-to-use shared inbox (no integration project) | ✓ | — |
| Built-in CRM + pipeline + tickets | ✓ | — |
| SMB-friendly self-serve pricing | ✓ | Enterprise quotes |
| Global CPaaS / telco-grade API infrastructure | — | ✓ |
Why teams compare Tenashi with Infobip
Infobip is a global enterprise communications platform and WhatsApp Business Solution Provider, and it's a reasonable choice for large enterprises and telcos needing multi-channel CPaaS infrastructure, WhatsApp API provisioning and dedicated compliance or data-residency support at global scale. Teams look at Tenashi when they want to run WhatsApp sales and support from one shared inbox without a heavy setup.
The biggest practical difference: with Tenashi you link your existing WhatsApp number as a device and your whole team is working the same conversations within minutes — no waiting on official-API approval before you can reply.
Where Tenashi stands out
No enterprise procurement cycle, BSP agreement or IT integration project needed — link your existing number and your team is live in the same day.
Transparent, SMB-friendly pricing rather than custom enterprise quotes based on volume tiers and professional-services fees.
A complete product — shared inbox, CRM, pipeline and tickets — with no separate software layer required on top of the API.
Who Infobip is best for
To be fair to Infobip: it's a solid fit for large enterprises and telcos needing multi-channel CPaaS infrastructure, WhatsApp API provisioning and dedicated compliance or data-residency support at global scale. If that's squarely your need, it's worth a look.
If instead you want one product where the shared inbox, CRM, sales pipeline and support tickets live together — and you'd rather start today on the number you already use — that's the gap Tenashi is built to fill.
Getting started with Tenashi
Create a free Tenashi workspace, link your existing WhatsApp number, and invite your team. Incoming chats land in a shared inbox you can assign, note and resolve together.
From there, every conversation can become a tracked deal in the pipeline or a support ticket with an SLA, so nothing slips between sales and support.
FAQs
- Is Tenashi an Infobip alternative?
- For most SMB teams, yes. Infobip is enterprise CPaaS infrastructure — it's the right choice for telcos, banks and global enterprises that need multi-channel API access at scale with compliance guarantees. Tenashi is a ready-made WhatsApp shared inbox with CRM, pipeline and tickets that any small or mid-sized team can start using today, with no infrastructure project.
- Does Tenashi offer the same scale as Infobip?
- No. Infobip handles billions of messages for global enterprises with telco-grade reliability and data-residency options. Tenashi is built for SMBs and growing teams. If you genuinely need Infobip's scale, Infobip is the right infrastructure choice.