WhatsApp CRM comparison
Tenashi vs Kommo
Choosing between Tenashi and Kommo? Kommo is a full-featured CRM with WhatsApp and multi-channel messaging built in (formerly amoCRM). Kommo is a mature CRM that added WhatsApp as one of many channels alongside email, Telegram, Instagram and more — its strength is a broad sales-pipeline and lead-management feature set with messenger integrations layered on top. Tenashi is built WhatsApp-first: a shared team inbox where WhatsApp is the primary surface, with CRM, pipeline, tickets and catalog designed around the conversation rather than added on. This page breaks down where each one fits so you can pick with confidence.
Try Tenashi free| Feature | Tenashi | Kommo |
|---|---|---|
| Link your existing number (no API approval to start) | ✓ | — |
| WhatsApp-first inbox design | ✓ | Multi-channel CRM |
| Built-in product catalog | ✓ | Via integration |
| Support tickets with SLA | ✓ | Limited |
| Sales pipeline + CRM | ✓ | ✓ |
Why teams compare Tenashi with Kommo
Kommo is a full-featured CRM with WhatsApp and multi-channel messaging built in (formerly amoCRM), and it's a reasonable choice for sales teams that already use or want a traditional multi-channel CRM and want WhatsApp to be one of several managed channels. Teams look at Tenashi when they want to run WhatsApp sales and support from one shared inbox without a heavy setup.
The biggest practical difference: with Tenashi you link your existing WhatsApp number as a device and your whole team is working the same conversations within minutes — no waiting on official-API approval before you can reply.
Where Tenashi stands out
WhatsApp is the primary surface, not a secondary channel — the inbox, pipeline and tickets are all designed around WhatsApp conversations, so there's no mismatch between the CRM structure and how your team actually works.
Link your existing WhatsApp number in minutes without the API setup that Kommo's WhatsApp integration requires — no waiting on BSP provisioning before your first reply.
A built-in product catalog and ticket system are included in the same product, so your team can share products and raise support tickets without leaving the inbox or subscribing to add-ons.
Who Kommo is best for
To be fair to Kommo: it's a solid fit for sales teams that already use or want a traditional multi-channel CRM and want WhatsApp to be one of several managed channels. If that's squarely your need, it's worth a look.
If instead you want one product where the shared inbox, CRM, sales pipeline and support tickets live together — and you'd rather start today on the number you already use — that's the gap Tenashi is built to fill.
Getting started with Tenashi
Create a free Tenashi workspace, link your existing WhatsApp number, and invite your team. Incoming chats land in a shared inbox you can assign, note and resolve together.
From there, every conversation can become a tracked deal in the pipeline or a support ticket with an SLA, so nothing slips between sales and support.
FAQs
- Is Tenashi a Kommo (amoCRM) alternative?
- Yes, for teams whose main sales and support channel is WhatsApp. Tenashi is a WhatsApp-first shared inbox with a built-in CRM, pipeline and tickets — simpler to adopt if WhatsApp is your primary channel rather than one of many.
- Does Kommo have a strong CRM compared to Tenashi?
- Kommo is a mature, full-featured CRM with a long track record across many channels. Its CRM breadth is genuinely strong. Tenashi's CRM is purpose-built around WhatsApp conversations and includes a product catalog and tickets in the same product — the trade-off is depth in WhatsApp workflows versus Kommo's broader multi-channel capability.