WhatsApp Automation: The Complete Playbook
A practical playbook for WhatsApp automation — auto-replies, routing, reminders and AI that remove busywork without risking your number.
Every automation that removes WhatsApp busywork — auto-replies, keyword triggers, auto-assign and routing — plus the AI features (suggested replies, summaries, OCR) on Growth & Scale.
A practical playbook for WhatsApp automation — auto-replies, routing, reminders and AI that remove busywork without risking your number.
Customers messaging in a language your team doesn't speak? Here's how to translate WhatsApp messages inline and reply in their language, in-thread.
How WhatsApp AI replies actually work for support teams — grounded drafts an agent approves, not an autopilot bot. What to expect, and where a human stays in the loop.
Scrolled 400 unread group messages looking for what to act on? Here's how a WhatsApp AI summary turns a noisy thread into a few action bullets.
Stop triaging WhatsApp by hand. Here's how WhatsApp auto-assign and auto-tag route and label inbound chats to the right agent, with zero manual sorting.
How to set up WhatsApp auto-reply the right way — away messages, keyword rules and copy-paste examples that answer fast without sounding like a robot.
Do you actually need a WhatsApp chatbot, or will rules plus AI-assist serve customers better? A clear-eyed guide to when each one wins.
A WhatsApp keyword reply matches an inbound word to the right canned answer instantly. Here's how to set them up — and where they help versus hurt.
Customers send receipts, screenshots and forms as images. WhatsApp OCR reads the text out of them — so you can trigger actions and build a knowledge base.