How to Migrate From DoubleTick to Tenashi

DoubleTick solved the first real WhatsApp problem for sales teams: getting off the personal phone and onto a shared inbox. Multiple agents in one place, broadcasts to send bulk messages, a catalog to share products — it's a solid starting point. But sales teams grow into their tools, and DoubleTick starts to show its limits when you need a proper pipeline to track where every lead stands, or when support tickets need to coexist with the sales inbox rather than live elsewhere.

If you're looking to migrate from DoubleTick to a tool that covers the full sales-and-support lifecycle — a shared inbox with a built-in pipeline, CRM and tickets — here's the practical path.

Why sales teams outgrow DoubleTick

DoubleTick is built on the official WhatsApp Business API and does shared inbox and broadcast well. The gaps show up as the team scales:

• No full sales pipeline. The deal tracking in DoubleTick is limited. If you want stages, deal owners, close-date fields and a visual board, you're adding a separate tool and manually bridging the two.
• No native support tickets. Post-sale support happens in the same chat thread, but there's no way to raise a ticket, set an SLA, assign it to a support agent and track it to resolution — all from within the inbox.
• API overhead. Running on the official API means per-conversation charges on top of the plan cost, and template approvals for proactive messages outside the 24-hour window. For a team doing a lot of two-way conversation, that meter is a constant cost you don't need.

What changes when you switch to Tenashi

Fair to note: DoubleTick has good broadcast capabilities and its catalog is reasonably polished. You're not giving those up — Tenashi has both — but if DoubleTick's broadcast or catalog integrations are things you've invested heavily in configuring, expect to spend some time rebuilding those settings.

Step-by-step: migrating from DoubleTick to Tenashi

1. Export your data

From DoubleTick, download your contacts as a CSV and pull any broadcast lists or catalog items you want to preserve. Note down your quick reply templates — you'll rebuild those as canned replies. Chat history isn't bulk-exportable from the API, so screenshot any threads that matter before you start.

2. Decide on your number

• Same number (most teams). You keep the number your customers already message. It needs to be released from the WhatsApp API first (step 3), then linked to Tenashi.
• New number. Link a different WhatsApp number to Tenashi now, run both in parallel during a handover period, and redirect customers to the new number on your own timeline.

3. Release the number from the WhatsApp Business API

Critical step. DoubleTick runs on the official WhatsApp Business API. A number on the API cannot simultaneously be used as a linked device. Before you can link your DoubleTick number to Tenashi, you must deregister it from the API through Meta Business Manager or DoubleTick's account settings.

Once deregistered, the number is free to be opened in the WhatsApp app and linked to Tenashi by QR code. Plan this for a quiet period — the deregistration is the only moment of meaningful downtime in the whole migration.

4. Connect your number to Tenashi

Start your Tenashi trial, open the connect screen, and scan the QR code with the WhatsApp app on the phone holding your number. Done in under a minute. Your team now has a shared inbox, and any WhatsApp groups that number is part of appear there too — the API never allowed that.

5. Import contacts and rebuild your pipeline

Upload the CSV, then build out the core setup:

• Deal pipeline — create your sales stages (Lead → Qualified → Proposal → Won/Lost).
• CRM fields — source, budget, priority, close date.
• Product catalog — re-add your products so agents can share product cards in chat.
• Canned replies — the quick replies your team uses daily.
• Broadcasts — Tenashi has ban-protected bulk messaging for outreach.
• Automations — routing rules, auto-assign by keyword, away messages.

6. Invite your team and go live

Bring your agents in, assign the open conversations that migrated over, and confirm the pipeline is working as expected. Run a test broadcast to a small list, raise a test support ticket, and push a deal through the pipeline to validate the setup before cancelling DoubleTick.

Where Tenashi fits

Tenashi is the answer to what DoubleTick is missing: a complete sales-and-support workspace built around WhatsApp. The shared inbox is there, but so is a full pipeline with deal stages, a CRM with contact records and custom fields, and support tickets with SLA — none requiring a separate subscription.

Practical upgrades for teams coming from DoubleTick:

• Every lead in a stage, with an owner and a close-date field.
• Support tickets so post-sale issues close properly, not just get buried in the chat.
• No per-conversation charges — predictable flat pricing.
• Groups in the inbox (the API blocks this; Tenashi doesn't).

Pricing: Starter $18/mo, Growth $27/mo, Scale $56/mo, 3-day Growth trial, no card.

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FAQ

Can I keep my DoubleTick number when I switch?

Yes. Deregister the number from the WhatsApp Business API in Meta Business Manager or DoubleTick's settings, then scan the QR code in Tenashi with the WhatsApp app. Same number, same chat threads from your customers' perspective.

How long does the switch take?

The QR connection takes minutes. Setting up the pipeline, CRM fields and catalog takes a few hours depending on your setup size. The only timing-sensitive moment is the API deregistration.

Does Tenashi support broadcasts like DoubleTick?

Yes. Tenashi has broadcast campaigns with ban-protection — human-paced sends with jitter and duplicate guards to reduce the risk of spam flags. It covers standard outreach well.

What do I lose by leaving DoubleTick?

Mainly the WhatsApp Business API's official status, which can come with a verified business badge. You also lose whatever DoubleTick-specific broadcast or chatbot configurations you've built up. Tenashi has broadcast and automations, but they'll need rebuilding. For most sales teams, gaining a full pipeline and tickets outweighs those trade-offs.

Can Tenashi access WhatsApp groups?

Yes. Because Tenashi links your existing number directly rather than using the API, your WhatsApp groups show up in the shared inbox. DoubleTick runs on the API, which structurally cannot access WhatsApp groups.

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Ready to give your sales team a real pipeline alongside the WhatsApp inbox? Start a free trial and move from DoubleTick to a shared workspace that tracks every deal from first message to close.