How to Migrate From Gallabox to Tenashi

Gallabox gave you a structured entry onto the WhatsApp Business API — a no-code chatbot builder for first-touch qualification and a broadcast console for campaigns. If bot-led qualification is your primary workflow, it delivers that well.

The friction shows up when a qualified lead needs a human. The handoff from bot to agent isn't seamless, there's no built-in sales pipeline to drop that lead into, and support tickets don't exist natively — so post-sale issues have to go somewhere else. If your team's real value is in the conversation that happens after the bot, that's where Gallabox runs short.

This is the practical path from Gallabox to Tenashi — a tool built around human agents with context, not around automating the first five questions.

Why teams move on from Gallabox

Gallabox is genuinely well-suited for teams that want chatbot flows to do the heavy lifting on first-touch. The gaps show up when:

• Agents need a real inbox. After a bot hands off, agents are working in a limited interface with no way to claim conversations, leave internal notes for a handoff, or see conversation history across the team in a structured way.
• There's no pipeline. A lead that passed the bot qualification needs to go into a deal stage with an owner. Without that, it's back to a spreadsheet.
• No tickets for support. A customer with a post-sale issue needs a ticket with an SLA and an assigned agent. Gallabox doesn't provide that natively.

What changes when you switch to Tenashi

The honest trade-off: Gallabox's no-code chatbot builder is more powerful than Tenashi's automations for building complex conversational flows. If your business has invested in multi-step bot flows that do real qualification, you're trading that depth for a much better human-agent experience and a complete CRM. For teams where agents close deals rather than bots, that trade is usually worth it.

Step-by-step: migrating from Gallabox to Tenashi

1. Document your bot flows and export contacts

Before changing anything, document the key paths in your chatbot flows — the questions, the branch logic, what happens at each stage. You may want to recreate some of this as routing automations in Tenashi, and you won't have access to the Gallabox flow builder once you cancel.

Export your contacts (CSV) including any tags or segments from Gallabox, and note down your broadcast lists and quick replies.

2. Decide on your number

• Same number. The number Gallabox uses is registered on the WhatsApp Business API. To reuse it in Tenashi, you'll need to release it from the API first (step 3). Customers keep the same contact thread.
• New number. Link a different existing WhatsApp number to Tenashi now, run both tools in parallel during handover, then retire Gallabox once you're confident.

3. Release the number from the WhatsApp Business API

Critical step. Gallabox runs on the official WhatsApp Business API, and a number on the API cannot simultaneously be used as a linked device. Release the number through your Meta Business Manager (WhatsApp Accounts section, delete or migrate the number) or through Gallabox's settings. Do this in a quiet window — it's the only moment of downtime in the migration.

4. Connect to Tenashi

Start your Tenashi trial and scan the QR code with the WhatsApp app on your phone. Done in under a minute. Your WhatsApp groups — which the API never allowed you to see in Gallabox — now appear in the shared inbox.

5. Import contacts and rebuild your setup

Upload the contacts CSV. Then build out the structure that Gallabox didn't provide:

• Deal pipeline — create your stages (New → Qualified → Proposal → Won/Lost).
• Custom CRM fields — source, budget, product interest, region.
• Canned replies — quick responses for the questions your agents answer most.
• Automations — routing rules that replicate the routing decisions your bot was making (keyword-based assignment, new-contact routing to a queue, after-hours messages).
• Support tickets — set up SLA targets and categories.
• Broadcasts — for proactive outreach, using Tenashi's ban-protected bulk messaging.

6. Move your team in

Invite your agents, assign open conversations, and check that the inbox, pipeline and tickets are all working together. Run a test: receive a message, claim it in the inbox, add a note, convert to a deal, raise a ticket. Give Gallabox notice once you're confident the setup is solid.

Where Tenashi fits

Tenashi is built for what happens after first-touch: the human-led conversation where an agent needs full context, a pipeline to track the deal, and tickets to resolve the post-sale issue. Where Gallabox puts the bot at the center, Tenashi puts the agent there.

What you gain by migrating:

• A clean shared inbox where every agent knows what's assigned to them.
• A full pipeline so no qualified lead is ever just in a scroll.
• Support tickets with SLA so support issues have accountability.
• No per-conversation billing — flat pricing regardless of volume.
• Groups in the same inbox as DMs (the API blocked this).

Pricing: Starter $18/mo, Growth $27/mo, Scale $56/mo, 3-day Growth trial, no card.

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FAQ

Can I keep my Gallabox number when I switch?

Yes. Deregister the number from the WhatsApp Business API through Meta Business Manager, then link it to Tenashi by scanning a QR code with the WhatsApp app. Same number, same threads.

Can Tenashi replicate Gallabox's chatbot flows?

Partially. Tenashi has automations for routing, assignment and quick replies. Complex multi-step conversational bot logic is not something Tenashi replicates — that's Gallabox's speciality. If your qualification flow is complex enough that human agents can't handle first-touch without a bot, factor that into the decision.

What do I lose by leaving Gallabox?

Primarily the no-code chatbot builder for complex conversational flows. If bot-led qualification is central to your process and you've invested in building those flows, evaluate carefully whether Tenashi's automations cover enough of what the bot was doing.

Does Tenashi access WhatsApp groups?

Yes. Because Tenashi connects your number directly as a linked device rather than through the API, your WhatsApp groups appear in the shared inbox — Gallabox and the API couldn't access them.

How long does the migration take?

The connection itself takes minutes. Rebuilding contacts, pipeline and canned replies is a few hours. If you have complex bot flows to translate into routing automations, add time for that.

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Ready to put your agents at the center of the WhatsApp workflow instead of the bot? Start a free trial and move from Gallabox to a shared inbox where every conversation has an owner, a pipeline stage and a ticket if it needs one.