How to Migrate From LimeChat to Tenashi

LimeChat was built for a specific kind of e-commerce operation: Shopify brands that want AI chatbots handling tier-1 support queries — order status, return requests, product FAQs — before escalating to a human agent. If that's your setup and it's working, LimeChat is well-suited to it.

Teams start looking elsewhere when the Shopify dependency is a constraint rather than a feature, when the sales side of the WhatsApp conversation isn't being tracked, or when the bot-to-human handoff loses context that the agent needed. If your WhatsApp conversations are sales-led as much as support-led, and your business isn't a Shopify brand, Tenashi is a more natural fit.

What LimeChat does well

LimeChat's Shopify integration is genuine and specific: agents see order history, return status and product catalogue context from Shopify inside the WhatsApp conversation thread. If reducing time-to-resolution on order queries is a primary metric and Shopify is your commerce platform, that's a real advantage.

The switch makes sense when:

• You're not on Shopify. LimeChat's core differentiator requires Shopify. Without it, you're using an AI support platform without its primary integration.
• You need a sales pipeline. WhatsApp leads don't go into a pipeline in LimeChat — they're support-focused, not sales-focused.
• The AI-first model doesn't fit. If your support queries are complex enough that a bot can't handle the first layer, the bot adds latency without deflection value, and a human-first inbox is simply faster.

What changes when you switch to Tenashi

Fair trade-off: LimeChat's AI-powered Shopify-native support automation is its distinctive feature. Tenashi's automations cover routing and assignment but don't do AI-powered query deflection. If tier-1 automation is genuinely deflecting significant query volume, factor that into your decision.

Step-by-step: migrating from LimeChat to Tenashi

1. Export contacts and document flows

From LimeChat, export your contact list (CSV) and any customer segments. Document the key bot flows — especially what the AI is handling at tier-1 — so you can translate the most common cases into canned replies and routing automations in Tenashi. Chat history won't transfer.

2. Decide on your number

• Same number. LimeChat's WhatsApp connection runs on the official Business API. Release the number from the API first (step 3), then link it to Tenashi via QR.
• New number. Link a different existing WhatsApp number to Tenashi and run both in parallel during the handover.

3. Release the number from the WhatsApp Business API

LimeChat uses the official WhatsApp Business API. A number on the API cannot simultaneously be used as a linked device. Deregister the number via Meta Business Manager or coordinate with LimeChat support on the release. Do this in a quiet window.

4. Connect to Tenashi

Start your Tenashi trial and scan the QR code with the WhatsApp app on your phone. Done in under a minute. Your WhatsApp groups now appear in the shared inbox — the API blocked them.

5. Import contacts and build the sales-and-support structure

Upload the contacts CSV. Then build what LimeChat didn't cover:

• Sales pipeline — deal stages for the leads your team manages on WhatsApp.
• CRM fields — segment, product interest, source, deal size, region.
• Support ticket settings — SLA targets and issue categories.
• Canned replies — the most common bot answers, now as quick replies for agents.
• Automations — routing rules for new contacts, keyword-based assignment, after-hours.
• Broadcasts — for promotions and proactive outreach.

6. Move your team in

Invite agents, assign open conversations, and run a test: reply to a message, push a lead through the pipeline, raise a ticket. Verify groups are visible. Cancel LimeChat once satisfied.

Where Tenashi fits

Tenashi is built for any business — not just Shopify brands — that uses WhatsApp as an active sales and support channel. For a team coming from LimeChat:

• Platform-agnostic — works the same whether you're on Shopify, WooCommerce, or not an e-commerce business at all.
• Sales pipeline included — leads from WhatsApp become tracked deals with stages and owners.
• Support tickets with SLA — structured resolution, not just conversation threads.
• No API approval gate — link your existing number today.
• Groups in the inbox — the API can't access them; Tenashi does.

Pricing: Starter $18/mo, Growth $27/mo, Scale $56/mo, 3-day Growth trial, no card.

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FAQ

Can I keep my LimeChat WhatsApp number?

Yes. Deregister the number from the WhatsApp Business API via Meta Business Manager, then link it to Tenashi by scanning the QR code. Same number, same customer threads.

Does Tenashi work without Shopify?

Yes. Tenashi is platform-agnostic — it connects your WhatsApp number and manages conversations, CRM and pipeline without any e-commerce platform requirement.

What do I lose by leaving LimeChat?

Primarily the Shopify-native AI deflection: the bot handling tier-1 order queries with live Shopify data in context. If that automation is successfully deflecting a large share of queries and reducing your support cost meaningfully, that's LimeChat's genuine value to weigh.

Can Tenashi access WhatsApp groups?

Yes. Because Tenashi links your real number as a device rather than using the API, your WhatsApp groups appear in the shared inbox. LimeChat's API-based connection cannot access groups.

How does agent onboarding compare to LimeChat?

Tenashi's shared inbox is straightforward for agents — similar to an email inbox or a standard helpdesk. Most teams are productive within the first day. There's no bot platform or AI configuration overhead to understand.

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Running WhatsApp conversations for a non-Shopify business, or need a sales pipeline alongside support? Start a free trial and move to a shared workspace that works for any business — with CRM, pipeline and tickets built in.