How to Migrate From Rasayel to Tenashi

Rasayel was built for a specific kind of B2B sales team: outbound prospecting on WhatsApp, with a shared inbox, a lightweight deal pipeline and follow-up sequences. If you're running a pure outbound motion and sequences are your entire workflow, Rasayel does that cleanly.

Teams move on when the scope of what they need from WhatsApp grows. You want a complete CRM — company records, contact history, custom fields beyond the basics. You want a product catalog in the chat so an agent can share what you sell without switching apps. You want support tickets for the post-sale relationship, not just the prospecting cycle. And you'd like to start without the WhatsApp Business API onboarding that Rasayel requires.

Here's the practical path from Rasayel to Tenashi.

Why teams outgrow Rasayel

Rasayel is genuinely focused on outbound B2B WhatsApp sales. The limitations show when teams need more than that:

• Contact CRM is lightweight. Rasayel has contact records, but a full CRM with company-level tracking, relationship history, custom fields across contacts and companies, and deal lifecycle visibility — that's beyond its scope.
• No product catalog. If your team shares products in WhatsApp conversations, they're doing it manually or in a separate tool. There's no catalog inside Rasayel to share product cards.
• No support tickets. Post-sale customer service isn't Rasayel's use case. If the same team handles support and sales, they need two tools.
• API onboarding. Rasayel runs on the official WhatsApp Business API, meaning a Meta verification step before your team can send the first message. For teams that want to start now, that's days of delay.

What changes when you switch

Honest trade-off: Rasayel's multi-step outbound sequences — where a prospect goes through a timed series of automated WhatsApp touchpoints — are its distinctive feature. Tenashi doesn't have automated sequence drips built in. If high-volume automated outbound sequencing is the backbone of your prospecting motion, that's Rasayel's strength. Tenashi's strength is managing what happens once they reply: the deal lifecycle from first response to close, and the support relationship after.

Step-by-step: migrating from Rasayel to Tenashi

1. Export your contacts and notes

From Rasayel, export your contact list (CSV) including all deal data, company assignments and custom field values. Export any sequence templates or message scripts to reference when rebuilding canned replies. Note open deals and their current stages so you can recreate them in Tenashi.

2. Decide on your number

• Same number. To keep the number you had on Rasayel, you'll release it from the WhatsApp Business API first (step 3), then link it to Tenashi. Your contacts keep messaging the same number.
• New number. Link a different existing WhatsApp number to Tenashi and migrate gradually.

3. Release the number from the WhatsApp Business API

Rasayel uses the official WhatsApp Business API. A number on the API cannot simultaneously run as a linked device in Tenashi. Deregister the number in your Meta Business Manager (WhatsApp Accounts → delete or migrate the number). Plan for a quiet window — the deregistration is the only real downtime in the whole switch.

4. Connect to Tenashi

Start your Tenashi trial and scan the QR code with the WhatsApp app on your phone. Done in under a minute. Your WhatsApp groups — which the API blocked — now appear in the inbox.

5. Import contacts and rebuild your setup

Upload the contacts CSV. Then build out what Rasayel didn't cover:

• Full CRM setup — recreate contacts with company associations, custom fields (industry, deal size, source, ICP score).
• Deal pipeline — map your Rasayel deal stages to Tenashi's pipeline, recreate open deals with their current owner and stage.
• Product catalog — add your products so agents can share cards in conversation.
• Support ticket settings — SLA targets, categories, assignment queues.
• Canned replies — rebuild your most-used outreach and follow-up messages.
• Automations — routing for new inbound leads, keyword-based assignment.

6. Move your team in

Invite your agents, assign open deals from the migration, and run through a test conversation: reply to a message, push a deal through the pipeline, share a product from the catalog, raise a support ticket. Once it's working, cancel Rasayel.

Where Tenashi fits

Tenashi is built for the full conversation-to-customer lifecycle on WhatsApp — from first inbound reply through a deal pipeline to post-sale support. For a team coming from Rasayel, the key additions are:

• A full CRM with company records, relationship history and flexible custom fields.
• A product catalog to share what you sell directly in conversation.
• Support tickets with SLA so the same team can handle post-sale issues without a second tool.
• No API gate — your team is live on an existing number the same day.
• Groups in the inbox — for teams with community or account groups that the API was blocking.

Pricing: Starter $18/mo, Growth $27/mo, Scale $56/mo, 3-day Growth trial, no card.

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FAQ

Can I keep my WhatsApp number from Rasayel?

Yes. Release the number from the WhatsApp Business API via Meta Business Manager, then scan the QR code in Tenashi. Same number, same contact threads — nothing changes for your prospects.

Does Tenashi have outbound sequences like Rasayel?

Not in the same sense. Tenashi has broadcasts for sending messages to lists, and canned replies for fast follow-up, but multi-step automated sequence drips aren't a built-in feature. If automated outbound sequences are critical to your prospecting motion, factor that into the decision.

What do I lose by leaving Rasayel?

Primarily the automated outbound sequence capability — timed, multi-step WhatsApp prospecting flows. If that's the core of your sales process and you're running high volumes of sequences, that's Rasayel's genuine advantage over Tenashi.

Does Tenashi support WhatsApp groups?

Yes. Because Tenashi links your real number rather than using the API, your WhatsApp groups appear in the shared inbox. Groups are a meaningful channel for many B2B teams with account or industry communities, and they're invisible in the API-based tools.

How does the deal pipeline in Tenashi compare to Rasayel's?

Tenashi's pipeline is more flexible: custom deal stages, multiple pipelines for different products or teams, custom fields on deals, and full contact-to-deal linkage. Rasayel's pipeline is lightweight by design, well-suited for outbound tracking but not a complete CRM.

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Ready to move beyond outbound sequences to a full WhatsApp sales workspace? Start a free trial, link your number, and manage deals, products and support tickets from the same inbox where your conversations happen.