How to Migrate From Trengo to Tenashi

Trengo built its product for the multi-channel support team: WhatsApp, email, Instagram, live chat, and more, all in one inbox. If you're managing a support operation across all of those channels at once, Trengo does a reasonable job of consolidating them.

The mismatch for WhatsApp-first teams is the overhead. You're paying for and configuring channels you don't really use, navigating a tool designed for breadth when you need depth in one place. And when you need a sales pipeline or proper ticketing with SLA, those are add-ons or integrations on top of what you're already paying.

If WhatsApp is 90% of your actual customer work and you want a tool designed for that channel — with a CRM, pipeline and tickets included in the plan — here's how to move from Trengo to Tenashi.

Why WhatsApp-first teams leave Trengo

Trengo is a genuinely solid product for multi-channel support operations. The cases where teams look elsewhere:

• Paying for channels you don't use. If you're on WhatsApp and maybe email, but the plan includes Messenger, Telegram, Instagram and live chat — that's overhead with no payback.
• No built-in sales pipeline. Trengo's CRM capabilities are add-on or integration territory. If you want deal stages, pipeline views and contact records without a separate tool, Trengo doesn't cover that out of the box.
• API onboarding before first use. Trengo connects WhatsApp through the official Business API, which means a Meta Business verification step before your team can handle the first message. For teams that want to be live today, that gate is friction.

What changes when you switch to Tenashi

Fair trade-off to name: Trengo's email and live chat integrations are its speciality. If your team also handles significant email volume and you want that in the same inbox as WhatsApp, that's where Trengo is genuinely better suited. Tenashi is WhatsApp-focused and doesn't replace a multi-channel support console.

Step-by-step: migrating from Trengo to Tenashi

1. Export your contacts and data

From Trengo, export your contact list (CSV) and note any labels, tags or team assignments you've used. Export any saved reply templates as a reference — you'll rebuild these as canned replies. Chat history generally stays in the platform and isn't easily transferable.

2. Decide on your number

• Same number. If you want to keep the WhatsApp number you used on Trengo, you'll need to release it from the WhatsApp Business API first (step 3), then link it to Tenashi. Customers message the same number; they see no disruption.
• New number. Link a different existing WhatsApp number to Tenashi now and run in parallel during the transition.

3. Release the number from the WhatsApp Business API

Trengo connects WhatsApp through the official Business API. You need to deregister the number from the API before linking it to Tenashi as a linked device — both can't be active at the same time. Deregister through your Meta Business Manager (WhatsApp Accounts → delete number or request migration) or contact Trengo support for the release process.

Do this in a quiet window — it's the only moment of meaningful downtime.

4. Connect to Tenashi

Start your Tenashi trial and scan the QR code with the WhatsApp app on the phone holding your number. Done in under a minute. Your WhatsApp groups — invisible in Trengo because the API blocks them — now appear in the shared inbox.

5. Import contacts and set up the workspace

Upload the CSV. Then build out what Trengo didn't include natively:

• Deal pipeline — set up stages that match your sales cycle.
• Custom contact fields — source, segment, deal size, region.
• Support ticket settings — SLA targets, categories, assignment queues.
• Canned replies — quick responses for your most-used answers.
• Automations — routing by keyword, auto-assign by team or tag, away messages.
• Broadcasts — for proactive outreach, with ban-protection built in.

6. Move your team in

Invite agents, assign open WhatsApp conversations, and run through a real test: reply to a message in the inbox, raise a ticket, push a deal through the pipeline. Verify groups are visible and replyable. Once everything is working, give Trengo notice and cancel.

Where Tenashi fits

Tenashi is the answer for teams that decided WhatsApp is their primary channel and want to go deep in it rather than wide across many. The focus means:

• A complete CRM with contact records, deal stages and a visual pipeline — included in the plan, not an add-on.
• Support tickets with SLA so every customer issue has an owner and a resolution path.
• Groups in the inbox — something the API underlying Trengo structurally prevents.
• No API approval gate — you're live on your existing number the same day.
• Flat pricing with no per-conversation billing on top of the plan.

Pricing: Starter $18/mo, Growth $27/mo, Scale $56/mo, 3-day Growth trial, no card.

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FAQ

Can I keep my WhatsApp number from Trengo?

Yes. Release the number from the WhatsApp Business API through Meta Business Manager, then link it to Tenashi by scanning the QR code. Your customers keep messaging the same number with no interruption on their end.

Does moving from Trengo to Tenashi mean losing my email inbox?

Yes, effectively — Tenashi is WhatsApp-focused and doesn't provide an email inbox. If your team handles significant email volume alongside WhatsApp, you'll need to keep email in a separate tool or a basic email client. Tenashi is built for the team where WhatsApp is the primary surface.

Does Trengo require the WhatsApp Business API?

Yes. Trengo connects WhatsApp through the official API, which requires Meta Business Manager verification before your team can use it. Tenashi connects as a linked device, so there's no API gate — just scan the QR and start.

What do I lose by leaving Trengo?

Mainly the multi-channel inbox: email, Instagram, live chat and other channels alongside WhatsApp. If those channels matter to your operation, Trengo handles them in one place. Tenashi trades that breadth for depth in WhatsApp — a full CRM, pipeline, groups and tickets in one product designed around that channel.

Can Tenashi handle WhatsApp groups?

Yes. Because Tenashi links your real number rather than using the API, your WhatsApp groups appear in the shared inbox. The API that Trengo uses cannot read or reply to WhatsApp groups — it's a structural limitation of the API, not a Trengo feature gap.

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WhatsApp is your primary channel — why pay for the multi-channel overhead? Start a free trial, link your number today, and give your team a WhatsApp inbox with a CRM, pipeline and tickets built around how you actually work.