How to Migrate From Yellow.ai to Tenashi
Yellow.ai is an enterprise conversational AI platform. Its core product is AI-powered bots that automate customer service interactions across WhatsApp, web, voice and other channels at scale — the kind of deployment that requires AI model configuration, integration projects and an enterprise procurement cycle. If you're a large enterprise running thousands of automated customer-service interactions daily, Yellow.ai is built for that.
Most teams that start looking at Tenashi aren't that. They're small or mid-market teams that evaluated Yellow.ai (or inherited it), found the setup overhead and cost proportionate to an enterprise they're not, and want a straightforward shared WhatsApp inbox where human agents can be productive the same day they sign up.
Here's the practical path from Yellow.ai to Tenashi.
What Yellow.ai genuinely does well
Yellow.ai's strength is enterprise-scale conversational AI automation across multiple channels. Multi-language NLP bots, integration with enterprise systems, high-volume automated resolution rates — that's its value. For large customer-service operations automating the majority of interactions, it's a serious platform.
The mismatch happens when:
- Your team size doesn't justify enterprise AI. Yellow.ai's pricing, setup complexity and contract model are aligned with enterprises. For a 5-20 person team, the overhead is disproportionate.
- You want humans doing the work. If your conversations require judgement, relationships and context that AI bots can't handle well — consultative sales, complex support, high-value accounts — a human-first inbox is a better design.
- You want to be live now. Deploying Yellow.ai takes time: API integration, bot training, system connections. Tenashi is a QR scan and you're in the inbox.
What changes when you switch to Tenashi
| On Yellow.ai (WhatsApp API) | On Tenashi | |
|---|---|---|
| Your number | Registered on the API | Linked by QR — stays yours |
| Primary model | Enterprise AI automation | Human-first shared inbox |
| CRM + sales pipeline | Not included | Yes |
| Support tickets with SLA | Limited | Yes |
| Setup time | Weeks / months | Same day |
| AI / bot automation | Core feature | Routing automations |
| WhatsApp groups | No | Yes |
The honest trade-off: Yellow.ai's enterprise NLP and multi-language bot capability is its speciality. Tenashi's automations handle routing and assignment — they don't replace a trained conversational AI model. If automated high-volume query resolution is your core requirement, Tenashi isn't the right migration target.
Step-by-step: migrating from Yellow.ai to Tenashi
1. Export contacts and document what the bot was handling
From Yellow.ai, export your contact database (CSV). More importantly, document what the bot was handling: which query types, what the common first-touch questions were, what the handoff trigger to a human agent was. This helps you build canned replies and routing automations in Tenashi that give agents speed without the bot.
2. Decide on your number
- Same number. The WhatsApp number used in Yellow.ai is registered on the official Business API. Release it from the API first (step 3), then link it to Tenashi via QR scan.
- New number. Link a different existing WhatsApp number to Tenashi and run a parallel transition.
3. Release the number from the WhatsApp Business API
Yellow.ai uses the official WhatsApp Business API. The number must be deregistered before it can be linked as a device in Tenashi. Work with Yellow.ai support or your BSP to initiate the number release through Meta Business Manager. Enterprise API contracts may involve a formal offboarding process — plan the timeline accordingly.
4. Connect to Tenashi
Start your Tenashi trial and scan the QR code with the WhatsApp app on the phone holding your number. Done in under a minute. WhatsApp groups that Yellow.ai's API connection blocked now appear in the shared inbox.
5. Import contacts and set up your agent workspace
Upload the contacts CSV. Then build what Yellow.ai didn't provide for agents:
- CRM records — contact history, account tier, product, region, custom fields.
- Sales pipeline — deal stages if any of your WhatsApp work is sales-related.
- Support ticket settings — SLA targets, issue categories, agent queues.
- Canned replies — translate the most common bot responses into quick replies.
- Automations — keyword routing, auto-assign for new contacts, away messages.
6. Transition your team
Invite agents, assign open conversations, and run through a test: reply to a message, add a CRM note, raise a ticket, push a deal through the pipeline. Most teams find the first day on Tenashi after Yellow.ai feels dramatically simpler — because it's a tool designed for agents to use, not for AI teams to configure.
Where Tenashi fits
Tenashi is the right fit for teams that have learned they don't need enterprise AI automation and want a WhatsApp workspace that works out of the box for human agents:
- A shared inbox where every agent knows what's assigned to them.
- A full CRM with contact records, deal history and custom fields — included.
- A sales pipeline for teams that manage leads alongside support.
- Support tickets with SLA so issues resolve with accountability.
- Same-day setup — no AI training, no integration project, no enterprise procurement.
- Groups in the inbox — the API can't access them; Tenashi does.
Pricing: Starter $18/mo, Growth $27/mo, Scale $56/mo, 3-day Growth trial, no card.
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FAQ
Can I keep my WhatsApp number from Yellow.ai?
Yes. Work with Yellow.ai support or your BSP to deregister the number from the WhatsApp Business API (which may involve your enterprise contract), then link it to Tenashi by scanning the QR code.
Does Tenashi have AI features for WhatsApp?
Tenashi includes automations for routing and assignment. On Growth and Scale plans, AI features include suggested replies, thread summaries, image OCR and inline translation. These support agents rather than replacing them.
What do I lose by leaving Yellow.ai?
The enterprise conversational AI platform: multi-language NLP bots, high-volume automated resolution across channels, integration with enterprise systems. If that automation was delivering measurable deflection of support queries at scale, that's genuine value to weigh. For teams that found they weren't using Yellow.ai's scale, the loss is smaller.
How long does it take to set up Tenashi after leaving Yellow.ai?
Most teams are live with a working inbox on their existing number within hours. CRM setup, canned replies and routing automations take a day or two to configure fully. Compare that to weeks or months for a typical Yellow.ai deployment.
Can Tenashi access WhatsApp groups?
Yes. Because Tenashi connects your number as a linked device rather than through the official API, your WhatsApp groups appear in the shared inbox. Yellow.ai's API-based connection cannot access groups.
Done with enterprise AI overhead your team doesn't need? Start a free trial, scan your number, and give your agents a shared WhatsApp inbox with a CRM, pipeline and tickets — built to be productive from day one.